Air Canada Website Chatbot

Benefit

0.00

Harm

−0.11

Net Good

-0.11

Verified benefit

0.00

History

Cumulative score

Domains

Computer Science0.10

Release

Status released. First dated 1 Nov 2022.

Event timeline

Harm14 Feb 2024

Tribunal holds Air Canada liable for chatbot bereavement-fare advice

On 14 February 2024 the B.C. Civil Resolution Tribunal found Air Canada liable for negligent misrepresentation after its website chatbot told Jake Moffatt they could claim a bereavement fare retroactively.

Computer ScienceverifiedTier 1 Limited Harm−0.11